Key Accounts Specialist - Isilo KR

R elevant Experience

• 5–7 years’ experience within the steel industry, with strong market, customer, and product knowledge.

• Proven experience engaging with customers within the Mining, Agriculture, Water, Engineering, Oil & Gas, Construction, and Road/Rail Transport sectors.

Minimum Qualifications

• Grade 12 Certificate

• Valid Driver’s License

Key Behavioral Competencies

• Resilience, patience, and perseverance in managing long and complex onboarding processes

• Strong strategic planning and relationship management capability

• Excellent negotiation, communication, and stakeholder engagement skills

• Highly adaptable with the ability to tailor approaches to different customer environments

• Self-driven and motivated with the ability to maintain focus through extended sales cycles

• Strong customer-centric mindset with commitment to service excellence

• Commercially astute with strong influencing and problem-solving abilities

Technical Competencies

• Strong computer literacy with proficiency in Microsoft Office (Excel, Outlook, Word & PowerPoint)

• Experience working with ERP systems, preferably Microsoft Dynamics

• Strategic account management and customer onboarding capability

• Strong sales analytics, reporting, and pipeline management skills

• Ability to manage complex customer onboarding and approval processes

• Strong commercial acumen with the ability to interpret customer requirements and align solutions accordingly

• Product and service knowledge within the steel, manufacturing, or industrial sectors would be advantageous.

• Proven ability to manage long sales cycles and multiple stakeholder engagements

• Strong negotiation and relationship management capability

• Experience engaging with corporate, mining, industrial, or manufacturing customers advantageous.

PRIMARY FUNCTIONS OF THE POSITION:

The primary function of this position is to identify, pursue, onboard, manage, and develop strategic customer accounts for the group. The role focuses on managing complex onboarding processes, building long-term customer relationships, understanding customer operational requirements, and supporting sustainable revenue growth through strategic account development and account management.

KEY PERFORMANCE AREAS:

Key responsibilities related to this position include:

• Identifying, developing, and onboarding new strategic customer accounts for the group.

• Managing complex customer onboarding and approval processes from initial engagement through to account activation.

• Building, developing, and maintaining long-term relationships with key stakeholders within customer accounts.

• Understanding customer operational, commercial, and technical requirements and aligning suitable group solutions accordingly.

• Managing and growing sales within strategic customer accounts through consistent engagement and relationship development.

• Providing ongoing after-sales service and support to ensure high levels of customer satisfaction and account retention.

• Coordinating internally with sales, operations, production, procurement, logistics, quality, and finance teams to ensure successful execution of customer requirements.

• Managing customer orders from placement through to completion, delivery, and payment.

• Following up on customer transactions and ensuring adherence to agreed payment terms and settlement conditions.

• Conducting customer engagement meetings, presentations, and strategic discussions with decision-makers.

• Supporting commercial negotiations, quotations, tender submissions, and contractual discussions where required.

• Monitoring market activity, customer trends, and competitor developments to identify growth opportunities.

• Maintaining accurate records of customer engagements, onboarding progress, sales activity, and pipeline reporting.

• Ensuring professional communication and relationship management with both internal and external stakeholders at all times.

• Assisting with account payment follow-ups and maintaining healthy customer accounts in line with agreed payment terms and company policies.