Customer Care Consultant

Preference will be given to equity candidates: Gender & Group African Male/White Male/White Female

Job Summary

To implement a high standard of customer service so as to attract and retain profitable clients.

Key Responsibilities

• Implement an exceptionally high standard of customer care at every interaction with potential or existing clients.
• Ensure that SLAs are adhered to in client query resolution
• Ensure that the quality control of every interaction with the clients is as per the standard set.
• Demonstrate innovation through recommendations of improving customer service levels

Requirements

• Minimum: Grade 12
• Customer Care experience
• 2 years’ experience Micro finance industry
• Mathematical Literacy