Policy Administrator

Job Summary

LiquidCapital is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital aims to creatively solve problems and add value to people by ensuring Mobility for Good.

LiquidCapital forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.

LiquidCapital is seeking to employ a qualified and experienced Policy Administrator. The successful candidate will join a dynamic and highly skilled Policy Admin Team.

The successful candidate will report directly to the Policy Admin Manager.

The Policy Administrator will be responsible for investigating queries related to policies loaded and telephonic requests daily. Management of email boxes and resolving requests or queries timeously, Investigate plans with loading errors.

Key Responsibilities

• Capturing of all plans on the system and conversion of leads (Microsoft Dynamics CRM)
• Liaising with internal divisions and external banks
• Monitor automated processes
• Updating of plans details when required and investigated
• Investigate plans with loading errors
• Review All Query mailboxes
• Handle escalated queries via telephone /email / Cases
• Investigate – plans recon items
• Perform any additional responsibilities that may be required in support of the ongoing management and development of the division

Requirements

EDUCATION:

• Grade 12 / Matric

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:

• Computer literature
• Good reconciling skills
• Advanced excel skills.
• Good communication skills
• Ability to problem solve
• Efficiency and Accuracy
• Deadline driven.
• Credit and criminal clear
• Own or reliable transport
• Attention to detail
• Own and live up to company values