Tax Support Team – Customer Service Advisors Wanted! (3-Month Contract)

Do you have a passion for customer service and problem-solving?

Join Huntswood, a ResultsCX company, and become part of a dynamic support team assisting customers with a range of tax-related services and digital applications. This is a fantastic opportunity to gain valuable experience, develop your customer service skills, and work in a fast-paced environment where every interaction makes a difference.

Remuneration & Benefits

• Night shift hours - rotational shifts (Between 1pm - 8am)
• Basic R8000.00 plus R2500.00 night shift allowance plus attendance bonus
• PLUS a R5000 Completion Bonus!
• Short-term contract with global exposure

Key Responsibilities

• Assist customers with general enquiries and account support
• Resolve routine questions and service-related issues
• Support customers using various digital applications and online tools
• Investigate and identify the root cause of customer queries
• Deliver exceptional service through voice, email, and chat channels
• Accurately capture case notes and customer interactions
• Use knowledge resources and support tools to drive first-contact resolution

Requirements

• Matric or NQF Level 4 equivalent.
• Clear Credit and Criminal record.
• Computer literate.
• Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
• Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
• Basic understanding and knowledge of the US market is essential.

Required Skills

• Customer Service experience
• Excellent communication (Written and Verbal)
• Ability to analyse and troubleshoot issues and provide sound resolution.
• Ability to demonstrate writing skills as it relates to capturing case notes
• Adaptive Approach
• Able to navigate through systems

Core Behaviors:

Huntswood a ResultCX company employees have:

A Winning Mindset

• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information .