F&B Floor Manager

Job Reference Number: 101626

Department: F&B : Management

Business Unit:

Industry: Hotel/Catering/Hospitality/Leisure

Job Type: Permanent

Positions Available: 1

Salary: Market Related

Windmill Casino is looking for a Food & Beverage Floor Manager to join our Food & Beverage team.

Job Description

Job Purpose

Responsible for the effective day-to-day shift management of Food & Beverage operations (including restaurants, beverage operations and/or food and beverage service in the casino operations), with specific regard to achieving profitability for specific outlets; maintaining products and standards of operation; maximising customer satisfaction; delivery of the F&B business objectives, and developing a cross-functional talent pipeline within food & beverage:

Key Performance Areas

• Develop outlet objectives and deliverables in line with Unit F&B strategy

• Facilitate the communication and implementation of F&B deliverables for the outlet

• Conduct risk analyses i.t.o impact on short term profit margins

• Provide clear delegation of authority and accountability for deliverables

• Manage and allocate people and operational resources

• Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit

• Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

• Put in place staff scheduling and duty allocations to ensure maximum coverage

• Handle shift briefings / handovers / shift reports

• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of

• complaints, etc.

• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet

• Provides feedback and reports back to management on the performance and challenges within the restaurant

• Manage the control of stock and operating equipment as per SOP for the outlet

• Cash-ups at the end of the shift

• Completes shift reports

• Collaborate with the F&B Manager to complete a competitor analysis of food and beverage in property catchment areas including pricing comparisons

• Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps

• Manage productivities and payroll costs for the outlet

• Identification of employee training needs

• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet

• Manage employee relations within the department

• Staff communication and motivation

• Performance contracting, reviews and development

• Provides resources and removes obstacles to performance

• Recruit and resource for talent for positions within the department

• Onboarding of new staff members

• Provide product rationalisation on a regular basis or as required

• Motivate new product enhancements

• Compile action plans for the implementation of approved projects

• Measure ROI and performance on a regular basis

• Monitor F&B standards and processes

• Align practices with new legislative compliance around health, hygiene, safety and the environment

• Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B adhere to the policy and procedures.

• Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance

• Encourage a waste management culture and ensure all staff are trained.

• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures

Job Requirements

Education

3-year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience

5-6 years in the Food and Beverage industry of which at least 2 years' experience in a Supervisory role within the Food and Beverage environment

Food and Beverage experience in a casino environment would be an advantage

Skills and Knowledge

Behavioural:

• Planning

• Motivating others / gaining co-operation

• Decision-making

• Training; coaching; keeping abreast of new developments in field

• Analysing / Diagnosing performance of the outlet / product performance

• Reviewing - Assessing feasibility; assessing compliance; efficiencies

• Problem-Solving

Technical:

• Food & Beverage Costing

• Food & Beverage Product Knowledge

• Speciality beverage knowledge – wine, barrister

• Team Planning

• Operational Management

• Product Development

• Stock control

• Intermediate Computer Skills

• Micros / Opera is preferred

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.