Steward

Job Reference Number: SI-1249

Department: F&B : Management

Business Unit:

Industry: Hotel/Catering/Hospitality/Leisure

Job Type: Permanent

Positions Available: 5

Salary: Market Related

Situated in the picturesque Breede River Valley, and only an hour’s drive from Cape Town, the Golden Valley Casino is one of the most intimate casinos in the Western Cape. Whether you are in town for a small conference, travelling through Worcester or planning a weekend gaming getaway, this Worcester Casino will give you a taste of friendly Boland hospitality.

Job Description

Job Purpose

Responsible for ensuring the kitchen areas are clean, maintained and organised at all times according to Sun International’s operational excellence standards and procedural compliance.

Key Performance Areas

• Cleaning (F&B Areas)

• Ensure all food and beverage equipment is clean and in good working order;

• Check all chemical levels and inventory for cleaning

• Set up stations and ensure crockery and hollowware are stored correctly

• Record any breakage.

• Complete day-end dishwasher maintenance;

• Clean all soiled equipment items;

• Dispose of all broken items in the proper area;

• Remove trash and waste;

• Clean, sanitize and close workstations.

• Understand and conduct all tasks in line with F&B standard operating procedures

• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets

• Use and store operating equipment in line with specifications and safety regulations

• Resolve or report on any anomalies to the required standards

• Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times

• Interact with guests and provide professional service standards and relevant solutions

• Educate customers on business unit facilities, products and current promotions

• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

Grade 12

Experience

• Exposure to kitchen environment and facilities is an advantage

• Work conditions and special requirements

• Ability to work shifts that meet operational requirements

• Physically able to move operating equipment

• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

Skills and Knowledge

• OE usage and storage

• Cleaning Techniques

• Chemical Knowledge

• Verbal Communication skills

• Basic Computer Skills

• Team Co-operation

• Dealing with customers - coping with rudeness, preparation of food

• Judgement through the senses viz aroma, taste, colour, texture

• Using culinary and kitchen equipment

• Following instructions

• Checking – availability of materials; working to specification

• Performing physical tasks – cleaning; tidying; cooking

• Handle materials, dangerous and heavy items

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