Floor Supervisor (40hr) - Totalsports - Somerset West - Western Cape

**Responsibilities: **

• The ability to support the store management team to provide outstanding leadership to the store team.

• Ensures the team executes operational excellence through a customer centric mindset.

• Generating high levels of motivation and commitment within the store.

• Allocate time effectively; handle multiple tasks and completing priorities.

• Provide input and manage merchandise and visual principles.

• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).

Qualification:

• A Matric certificate.

Skills:

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

• High flexibility and ability to adapt to different customers and situations.

• A high sense of urgency with demonstrated ability to work independently.

• High flexibility and ability to adapt to different customers.

• An outstanding leadership, interpersonal and communication skills.

• Ability to work a flexible schedule to meet the needs of the business.

• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

• Strategic Sales Planning

• Managing the Sales Process

• Customer Value Management

**Behaviours for success: **

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Effectively building formal and informal relationship networks inside and outside the organization.

• Building strong customer relationships and delivering customer-centric solutions.

• Making good and timely decisions that keep the organization moving forward.

• Anticipating and adopting innovations in business-building digital and technology applications.

• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

• Making good and timely decisions that keep the organization moving forward.

• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

• Good verbal/ written communication skills and good organisational skills

• Strong organizational and planning skills

• The ability to multi-task in a fast-paced environment

• The ability to work independently.

• The ability to take initiative.

• A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.