Store Supervisor Mr Price Sport Lowveld Mall Hazyview

Job Summary

Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.

Key Responsibilities

• Sales & Customer Experience Management:

• Drive sales through the implementation of customer experience processes (through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback etc.) to meet customer service standards and achieve sales targets. This includes new account/membership targets.

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• Team Management:

• Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates (e.g. product knowledge).

• Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.

• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.

• Oversee the general maintenance of the stockroom to meet housekeeping standards.

• Risk Management:

• Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.

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Requirements

• Grade: 12.

• 1-2 Years' retail, supervisory experience.

• Sales & service management.

• Proficiency in MS Office.

• Effective Communication skills, both verbal & written.

• Retail trade.

• Brand, customer & product understanding.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.