Branch Team Leader

COMPANY DESCRIPTION Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

JOB DESCRIPTION

To ensure the effective functioning of a Point/s of Representation (POR/s) including operational aspects (e.g., security, cash, etc.) and sales and service matters in line with client experience and laid down requirements. (Applicable where UB I, Cash Consultant I/II, forex and CLO are present).

QUALIFICATIONS

Type of Qualification: First Degree

Field of Study: Business Commerce

Licenses & Certifications: FAIS Representative

• 5-7 years of relevant experience in Personal and Private Banking or Client Coverage roles

• Demonstrated front-line experience in serving customers and meeting sales and service objectives

• Proven track record in achieving and exceeding sales targets

• Knowledge of branch operations, including other departments and their functions **Core

• Team leadership and management experience with the ability to motivate and develop staff

• Strong understanding of cash handling, security protocols, and operational compliance

• Excellent customer service and relationship management capabilities

• Proficiency in performance management and staff appraisal processes

• Sound knowledge of financial regulations and compliance requirements relevant to banking operations

ADDITIONAL INFORMATION Behavioural Competencies:

• Adopting Practical Approaches

• Articulating Information

• Challenging Ideas

• Convincing People

• Directing People

• Exploring Possibilities

• Following Procedures

• Generating Ideas

• Making Decisions

• Producing Output

• Providing Insights

• Understanding People Technical Competencies:

• Application & Submission Verification (Consumer Banking)

• Banking Process & Procedures

• Customer Acceptance & Review (Consumer Banking)

• Customer Understanding ( Consumer Banking)

• Processing

• Product Knowledge (Consumer Banking)