Manager: Client Engagement

Purpose Statement

We are looking for a strategic and client-focused Client Engagement Manager to drive client value through the development and execution of client engagement strategies, campaigns, programmes, and lifecycle initiatives.

This role is responsible for owning a dedicated business portfolio and partnering closely with business stakeholders to develop and deliver meaningful, data-driven client engagement solutions that improve client outcomes, deepen relationships, and support business objectives.

The successful candidate will act as the bridge between business strategy and client engagement execution, ensuring that engagement initiatives are aligned to client needs, commercial objectives, and long-term value creation.

Experience

Essential Experience

• 5+ years' experience in CRM, client engagement, customer marketing, customer value management, relationship marketing, retention marketing, loyalty marketing, or a similar discipline.

• Experience developing and executing client engagement strategies in a complex, customer-centric environment.

• Demonstrated experience partnering with senior business stakeholders and influencing decision-making.

• Experience leading cross-functional projects and managing multiple priorities.

• Previous people management experience.

• Strong understanding of client segmentation, customer lifecycle management, campaign management, and CRM practices.

• Proven ability to use data and insights to drive engagement and commercial outcomes.

Highly Preferred

• Banking, financial services, retail banking, or broader financial services experience.

• FMCG, retail, loyalty, rewards, or customer engagement experience within large consumer businesses.

• Experience working on a dedicated customer portfolio or business unit.

• Experience within a highly data-driven marketing or CRM environment.

Alternative Backgrounds We Would Consider

We are open to candidates from leading advertising agencies who have operated at:

• Senior Account Manager level

• Account Director level

Qualifications (Minimum)

• Bachelor's Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Marketing or Business Management

Knowledge

MINIMUM:

• Salesforce experience is advantageous

• Principles of brand marketing

• Data analysis, client profiling and segmentation

• CRM Systems and technology

• Digital marketing and e-commerce

• Strategic marketing management

• Campaign management

• General business/commerce know how

• People management principles and practices

• Internal and external communication methods and practices

• Stakeholder management principles and practices

IDEAL:

• Capitec environment and products.

Skills

• Problem solving skills

• Decision making skills

• Communications Skills

• Management skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record