Executive Head: Operations BCB

Job Req Details

Requisition ID: 148021

Talent Acquisition: Monde Ndzishe

Commercial Support

Manage Function

Job Purpose

To design, integrate, and lead the BCB operating system, ensuring strategy is translated into measurable outcomes through a unified operating model that delivers scalable, efficient, and resilient performance, and a seamless, competitive client experience.

Job Responsibilities

• Strategic Leadership

• Develop and execute the operational strategy aligned to BCB’s overall Business Objectives

• Translate strategic goals into operational execution plans frameworks, delivery roadmaps, and measurable outcomes across BCB

• Drive Operational scalability, efficiency and productivity improvements.

• Support expansion initiatives, digital banking transformation, and process modernisation

• Lead enterprise-wide operational change and transformational programs

• Enterprise Execution & Delivery

• Drive accountability for execution across the BCB cluster

• Establish and drive enterprise execution discipline, including KPI ownership, performance governance, and reporting cadence

• Operating Model Integration & Optimisation

• Design and implement a unified operating model, integrating front, middle, and back-office capabilities

• Consolidate fragmented operational structures into a single operating backbone

• Standardise processes, governance, and control frameworks across business segments

• Continuously evolve the operating model to enable efficiency, scalability, and growth

• Commercial Enablement, Operational Excellence & Productivity

• Drive cost efficiency, productivity, and performance improvement across the cluster

• Partner with Business Leaders to improve profitability, client experience and revenue growth

• Optimise process efficiency and flow, resource allocation and capacity, and transactional actioning and turnaround times

• Deliver sustainable improvements in cost-to-income and operational performance metrics

• Technology and Digital Transformation

• Lead enterprise transformation across the operating environment, through digitisation and automation, data and analytics process enablement, and platform and process modernisation

• Collaborate with IT and Digital teams on automation workflow optimisation and system integration

• Champion data-driven decision making and operational analytics

• Ensure transformation initiatives are embedded into business-as-usual operations, not managed as standalone programmes

• Build a future-ready operating environment leveraging data, technology, and AI

• Operating Platform Ownership

• Own and govern the BCB operating platform by building core processes and workflows incorporated in systems and infrastructure

• Align data and analytics processes and capabilities within the operational control environments to purpose data-driven decision making

• Ensure platform stability, scalability, resilience, and continuous improvement

• •

Job Responsibilities Continue

• Enterprise Integration & Stakeholder Leadership

• • Act as the primary integration point across business, technology, risk, compliance, finance and shared services

• Drive alignment across the broader organisation to ensure cohesive execution

• Partner with the BCB Managing Executive and executive team to shape and deliver enterprise priorities

• **Project Management Office **

• • Manage the execution of strategic projects, including coordination of the prioritisation and delivery thereof

• Manage the business case review process and the tracking of benefits

• Work closely with the various parts of BCB (especially the technology teams) to ensure the adoption and usage of new systems so that volumes are migrated out of legacy systems, to enable legacy decommissioning

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Master’s Degree

Preferred Qualification

• Professional qualification or Honours Degree in an applicable field

• Preferred Masters’ Degree, MCom, or MSc

• Regulatory and/or professional affiliations

Essential Certifications

Minimum Experience Level

15 years relevant banking experience

Technical / Professional Knowledge

• Competitor Knowledge

• Leadership Skills

• Organisational Awareness

• Policy & Procedural Knowledge

• Product Knowledge

• Relevant regulatory knowledge

• Client Service Management

• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus

• Energizing the Organization

• Operational Decision Making

• Building Organizational Talent

• Business Savvy

• Driving Execution

• Sharing Responsibility

• Financial Acumen

• Inspiring Excellence

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