FICA Consultant

Description Hello Group is seeking to appoint a diligent, detail-oriented FICA Consultant reporting to the Compliance Manager and will provide support with customer onboarding and FICA verification processes, ensuring that customer information and documentation are accurately verified in line with company policies and regulatory requirements. The successful candidate will assist in monitoring, reporting, customer due diligence, transaction monitoring, and general compliance oversight across our operations.

Hello Group i s a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee!

• Exciting Team Events – Work hard, play harder!

• Teambuilding Activities – Get to know your teammates beyond the screen!

• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!

• A Top-Notch Office Space – Where inspiration meets innovation.

Duties and Responsibilities

• Conduct customer onboarding verification checks.

• Review and verify customer identification documents and supporting documentation.

• Ensure customer information is complete ans accurate before onboarding.

• Conduct sanctions, PEP and other required screening checks.

• Review screening results and escalate potential matches to the relevant Compliance team member.

• Identify missing, expired or inconsistent customer documentation and request the required information.

• Respond to and assist with FICA/KYC-related queries from customers and internal teams.

• Assist with resolving onboarding and verification queries.

• Maintain accurate records of verification checks and supporting documentation.

• Ensure all verification checks are completed within the turnaround times.

• Escalate any unusual, high-risk or potentially non-compliant customer information to the Compliance Manager.

• Assist with general administrative duties within the Compliance/FICA function.

Minimum Requirements

Skills & Competencies

• Strong attention to detail.

• Good administrative and organisational skills.

• Ability to identify discrepencies and missing information.

• Good communication and query resolution skills.

• Ability to work accurately and meet deadlines.

• Ability to handle confidential customer information.

Qualifications & Experience

• Matric certificate (Grade 12)

• Relevant qualification in Compliance, Finance, Law or related field will be advantageous.

• Previous experience in FICA, KYC, customer onboarding or financial services will be advantageous.

• Good computer skills, including Microsoft Office.

• Good attention to detail

• Good wtitten and verbal communication skills.