Team Leader: Operational Analytics

Purpose Statement

To lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client-facing departments, and provide subject matter expertise and actionable insights to influence decision-making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.

Experience

Minimum/Ideal:

• Minimum of 3 - 5 years’ experience as Business Analyst or equivalent (data analyst etc.) including experience in data analytics environment

• Minimum 3 years’ experience in leading a team in a fast-moving environment.

Function specific experience :

• Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.

• Experience and knowledge of the ETL (extract, transform, load) data flow.

• Experience in identifying and quantifying business challenges and delivering solutions using data.

• Experience in building data visualizations using tools such as Power BI.

• A good understanding of database management, data warehousing, data mining, and data visualization.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

• A relevant tertiary qualification in Business Administration

Qualifications (Ideal or Preferred)

• Bachelor's Degree

• A Relevant Professional Qualification in Business Analysis or Data Analysis

Knowledge

• People/team leadership practices and principles

• General operations management practices and principles and stakeholder and client management

• HR principles and processes.

• Client service principles and practices.

• Liaising with 3rd party providers

Function specific knowledge :

• Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards

• Operational Process mapping skills

• Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy

• Proficient in agile project management and Jira.

Skills

• Analytical Skills

• Attention to Detail

• Communications Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

• Decision making skills

• Interpersonal & Relationship management Skills

• Leadership Skills

• Planning, organising and coordination skills

• Presentation Skills

• Problem solving skills

• Project Management Skills (Methodolgy Specific)

• Reporting Skills

Conditions of Employment

• Clear criminal and credit record