VIP Personal Host - Sunbet (KZN)

Job Reference Number: SI-1180

Department: Mrk - Oth : Customer Experience

Business Unit:

Industry: Gaming

Job Type: Permanent

Positions Available: 1

Salary: Market Related

Sunbet is looking for an Online VIP Host to build strong relationships with VIP customers, deliver exceptional personalised service, and drive customer loyalty. The role is ideal for a customer-focused individual with experience in customer service, sales, or contact centre environments and a passion for sports, online gaming, and relationship management.

Job Description

Job Description:

The VIP Host role in Sunbet is responsible for implementing the VIP customer program and is the point of contact for VIP customers. The role needs to acquire, build and retain relationships with Sunbet’s VIP customers to grow it’s VIP business, increase its market share and achieve or exceed visitation and revenue targets, in line with Company policy and regulations.

**Core behavioral & Technical / proficiency competencies: Behavioural: **

• Problem Solving.

• Analytical Decision making.

• Commercial/Financial Acumen.

• Collecting Information (listening; asking questions).

• Team co-operation.

• Dealing with Customers.

• Checking (accuracy in the handling and recording of transactions).

• Emotional resilience.

• Building & Developing relationships.

• Influencing.

• Selling.

• Conflict handling skills.

• Energetic positive individual with great interpersonal skills and an ability to handle confidentiality.

Technical:

• Sports and sports betting Industry knowledge.

• Online casino games, poker and crash games knowledge.

• Understanding of web based and e-commerce products.

• Sun Bet product knowledge.

• Written and verbal communication skills.

• Proficient computer literacy (MS Office; CRM software).

• Sales skills.

• Telephone skills.

• Networking skills.

• Negotiating skills.

• Legislation – including POPI, FICA requirements.

Job Requirements

Qualification:

• Grade 12.

• Diploma in related field.

Experience:

• Minimum 3 years’ experience in a customer service, a contact centre or sales environment.

• Experience dealing with high end and VIP customers is an advantage.

• Having an interest and experience in sports is preferred.

Equity:

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement:

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Sun International is committed to employment equity and encourages applications from suitably qualified candidates. Only shortlisted candidates will be contacted.

“If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.”