Asset Mngt: Team Leader Client Services

Location

This role is based in Cape Town, Waterfront V&A

Job Purpose

To minimise financial and reputational risk exposure relating to administration functions for internal and external stakeholders within Nedbank through enabling others.

Job Responsibilities

• Build strong relationships with external stakeholders by identifying needs; paying on time; resolving queries timeously; networking and regular communication.

• Build and maintain working relationships by fostering collaboration; ongoing communication; assigning responsibility and accountability and sharing relevant information.

• Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.

• Address issues raised in culture surveys by participating in the development and implementation of action plans.

• Create a client service culture through various required interventions.

• Support and encourage staff to participate and support corporate responsibility initiative.

• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

• Encourage team to generate innovative ideas and share knowledge.

• Improve turn-around times by mentoring staff and measuring performance according to SLAs.

• Contribute to Business unit profitability by preventing and minimizing financial losses and monitoring expenses.

• Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.

• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.

• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.

• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.

• Contribute to team effectiveness byfollowing the recruitment process when recruiting talent.

• Maintain a capable high performing team andensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g rotation).

• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.

• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.

• Meet team objectives by scheduling and coordinating staff and resources according to daily SLAs.

• Improve team performance by identifying staff performance gaps from assessment evaluations; analysing performance data from the Management Information System (MIS); mentor and coach.

• Drive workflow efficiency by reviewing work for quality; constantly checking and monitoring systems; allocating resources; organising staff and coordinate activities according to work volumes.

• Resolve work obstacles by investigating; identifying root cause; selecting best alternatives and provide feedback to relevant stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

2-3 years people management experience in financial risk and process management

Technical / Professional Knowledge

• Business administration and management

• Client service management

• Communication Strategies

• Consumer behaviour

• Financial Accounting Principles

• Governance, Risk and Controls

• Principles of project management

• Relevant Nedbank product knowledge

• Staff resource planning

• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Aligning Performance for Success

• Coaching

• Customer Focus

• Facilitating Change

• Guiding Team Success

• Delegation and Empowerment

Employment Equity

Preference will be given to individuals from underrepresented groups.

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